Get in Touch With Us
Got a question about something you've read on neonexcellence.co.uk, spotted an outdated detail, or want to suggest a brand we haven't covered yet? This page tells you how to reach us and what you can expect once you do.
The Best Way to Reach Our Team
Email is the quickest and most reliable route to us. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to do the work for us.
A short line explaining what your message is about helps us route it to the right person and get back to you sooner. We aim to reply within a couple of working days, though this can stretch slightly during busier periods.
What You Might Want to Contact Us About
- Questions about our reviews — If anything about how we cover casinos not on Gamstop, or how we describe payment methods, bonuses or games, needs clarifying, ask us directly.
- Corrections — Offer terms, bonus percentages and rankings can change quickly in this market. If you've noticed something on our trusted non Gamstop casinos page that looks out of date, we want to know so we can check it.
- Suggestions for coverage — If there's a brand, a payment method, or a topic around casinos not on Gamstop that you think deserves attention, let us know what you'd find useful.
- Partnership or editorial enquiries — If you represent a casino brand or an industry organisation, introduce yourself and outline what you'd like to discuss.
- Concerns about gambling harm — If you or someone you know is struggling with their gambling, please say so in your message. We will point you towards appropriate support resources, and we'd encourage you to seek that support regardless of where you play.
How We Handle What You Send Us
Every message is read by a real person before any reply goes out. We take a genuine look at what you've raised, whether that means double-checking a fact against our own research, passing on feedback internally, or simply answering a question you have about how the site works.
We're not able to place bets, manage deposits or resolve account issues on behalf of any casino — those matters sit with the operator you've signed up with directly. What we can do is help with anything related to our own content: the reviews, ratings and comparisons published across neonexcellence.co.uk.
Keeping Our Content Accurate
Our aim is to give readers researching casinos not on Gamstop information they can actually rely on — clear write-ups, honest comparisons, and terms that are stated plainly rather than buried. Reader feedback is one of the ways we check that we're getting this right, so if something reads as unclear, incomplete or simply wrong, telling us helps us fix it.
This site is intended for adults aged 18 and over. If you're unsure whether a message you want to send fits any of the categories above, send it anyway — we'd rather hear from you and redirect the enquiry than have you hold back a genuine question.